Terms of service

Overview

This website is operated by New Cross DIY. Throughout the site, the terms “we,” “us,” and “our” refer to New Cross DIY. We offer this website, along with all information, tools, and services available from it, to you—the user—conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By accessing our website and/or purchasing products from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional terms, conditions, and policies referenced herein or available by hyperlink. These Terms apply to all users of the site, including without limitation browsers, vendors, customers, merchants, and content contributors.

Please read these Terms of Service carefully before using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all of the terms and conditions of this agreement, you may not access the site or use any services. If these Terms are considered an offer, acceptance is expressly limited to these Terms.

Any new features or tools added to the current New Cross DIY website will also be subject to these Terms. The most current version of the Terms can be reviewed at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates on our website. Continued use of the site after any changes are posted constitutes your acceptance of those changes.

1. Online Terms

By using this site, you confirm that you are at least the age of majority in your jurisdiction, or that you are of legal age and have given us consent to allow your minor dependents to use the site.

You may not use our products or services for any illegal or unauthorized purposes, nor may you, while using the Service, violate any applicable laws, including copyright laws.

You must not transmit any worms, viruses, or malicious code. A breach of any of these Terms will result in immediate termination of your access to our Services.

2. General Conditions

We reserve the right to refuse service to anyone, at any time, for any reason. You understand that your content (excluding credit card information) may be transferred unencrypted and may involve:

  • Transmission over various networks; and
  • Changes to conform to technical requirements of connecting networks or devices.

Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service without express written permission from New Cross DIY.

3. Accuracy, Completeness & Timeliness of Information

We do not guarantee that the information on this site is accurate, complete, or current. The content is provided for general information only and should not be relied upon without consulting more accurate, complete, or timely sources.

The site may contain historical information which is not current and is provided for reference only. We reserve the right to modify site content at any time but are not obligated to update any information. It is your responsibility to monitor any changes to the site.

4. Modifications to the Service & Pricing

Product prices are subject to change at any time without notice. We reserve the right to modify or discontinue any part of the Service without prior notice. New Cross DIY shall not be liable for any modifications, price changes, suspensions, or discontinuances of the Service.

5. Products or Services

Certain products or services may be available exclusively online and may have limited quantities. All returns and exchanges are subject to our Return Policy.

While we strive to display product colors and images as accurately as possible, we cannot guarantee that your device’s display will represent colors precisely.

We reserve the right to:

  • Limit sales to any person, region, or jurisdiction;
  • Limit quantities of any products or services offered;
  • Modify product descriptions or pricing without notice;
  • Discontinue any product at any time.

We do not guarantee that any products, services, or information obtained through the Service will meet your expectations, or that any service errors will be corrected.

6. Billing & Account Information

We reserve the right to refuse any order you place with us. We may, at our discretion, limit or cancel quantities purchased per person, per account, or per order. This may include orders placed using the same customer account, the same credit card, and/or the same billing or shipping address.

You agree to provide accurate, complete, and current purchase and account information for all transactions made on our website. You agree to promptly update your account and other information, including your email address and credit card details, so that we can complete your transactions and contact you if necessary.

Please refer to our Returns Policy for details regarding returns and exchanges.

7. Optional Tools

We may provide you with access to third-party tools that we neither monitor nor control. You acknowledge and agree that we provide access to such tools “as is” and “as available,” without any warranties, representations, or conditions of any kind, and without any endorsement.

Your use of optional third-party tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms provided by the relevant third-party provider(s).

Any new features or services introduced on the site will also be subject to these Terms.

8. Third-Party Links

Certain content, products, and services available through our Service may include materials from third parties.

We are not responsible for examining or evaluating the content or accuracy of third-party materials and do not warrant or accept any liability for such materials, websites, or any other materials, products, or services of third parties.

Please carefully review the policies and practices of third-party websites before engaging in any transaction. Any complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

9. User Comments, Feedback & Submissions

If you send us creative ideas, suggestions, proposals, plans, or other materials (collectively, “submissions”), whether online, by email, postal mail, or otherwise, you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate, and otherwise use them in any medium. We are and shall be under no obligation to:

  • Keep any submission confidential
  • Pay compensation for any submission; or
  • Respond to any submission.

We may, but have no obligation to, monitor, edit, or remove content that we determine, in our sole discretion, to be unlawful, offensive, threatening, defamatory, libelous, pornographic, obscene, or otherwise objectionable, or that violates any party’s intellectual property or these Terms.

You agree that your comments will not infringe upon any third-party rights, including copyright, trademark, privacy, or other personal or proprietary rights. You further agree that your submissions will not contain unlawful, abusive, or obscene material, or any computer virus or malware that could affect the operation of the Service.

10. Personal Information

Your submission of personal information through the site is governed by our Privacy Policy, which explains how we collect, use, and protect your data.

11. Errors, Inaccuracies & Omissions

Occasionally, our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, availability, or other content. We reserve the right to correct any such errors, inaccuracies, or omissions, and to modify or cancel orders if any information is inaccurate—at any time and without prior notice (including after an order has been submitted).

We are under no obligation to update, amend, or clarify any information on the site or related materials, except as required by law. Any dated information should not be interpreted as current unless explicitly stated.

12. Prohibited Uses

You are strictly prohibited from using the website or its content for any of the following purposes:

  • Any unlawful purpose;
  • Soliciting others to engage in illegal acts;
  • Violating any international, national, regional, or local laws or regulations;
  • Infringing upon or violating our intellectual property rights or those of others;
  • Harassing, abusing, insulting, harming, defaming, intimidating, or discriminating against any individual or group;
  • Submitting false, misleading, or fraudulent information;
  • Uploading or transmitting viruses, worms, or other malicious code;
  • Collecting or tracking personal information of others;
  • Engaging in spam, phishing, pharming, pretexting, or deceptive online practices;
  • Using the site for any obscene, vulgar, or immoral purpose;
  • Interfering with or circumventing the security features of the website or related systems.

We reserve the right to terminate your use of our Services if you violate any of these prohibited uses.

13. Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent, or warrant that your use of our website or services will be uninterrupted, timely, secure, or error-free. All products and services provided through the site are offered “as is” and “as available,” without any warranties of any kind—express or implied—including but not limited to warranties of merchantability, fitness for a particular purpose, durability, title, or non-infringement.

New Cross DIY shall not be held liable for any direct, indirect, incidental, punitive, or consequential damages (including but not limited to loss of profits, revenue, data, or use) arising from your use of the website, any products or services, or for any other claim related in any way to your use of the Service—to the maximum extent permitted by applicable law.

14. Indemnification

You agree to indemnify, defend, and hold harmless New Cross DIY, its affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, employees, and interns from and against any claim or demand (including reasonable legal fees) made by any third party due to or arising from your breach of these Terms of Service, your violation of any law, or your infringement of the rights of a third party.

15. Severability

If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms. This determination shall not affect the validity and enforceability of any remaining provisions.

16. Termination

These Terms of Service are effective unless and until terminated by either you or New Cross DIY. You may terminate these Terms at any time by notifying us that you no longer wish to use our services or by ceasing use of our website.

We may terminate this agreement at any time, without notice, if in our sole judgment you fail to comply with any term or provision of these Terms. Any obligations or liabilities incurred prior to termination shall survive the termination of this agreement for all purposes.

17. Entire Agreement

These Terms of Service, together with any other policies or operating rules posted by us on this site, constitute the entire agreement and understanding between you and New Cross DIY, superseding any prior or contemporaneous communications, proposals, or agreements—whether oral or written—between you and us.

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

18. Governing Law

These Terms of Service and any separate agreements under which we provide you services shall be governed by and construed in accordance with the laws of the United Kingdom.

19. Changes to Terms of Service

You can review the most current version of these Terms of Service at any time on this page. New Cross DIY reserves the right, at its sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check this page periodically for modifications. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

20. Contact Information

For questions about these Terms of Service, please contact us at:

Email: contact@newcrossdiy.co.uk