Return & Refund policy

At New Cross DIY, we want every customer to be completely satisfied with their purchase.
If, for any reason, you’re not happy with your order, we offer a 30-day return policy — giving you 30 days from the date of delivery to request a return.

Eligibility for Returns

To qualify for a return, the following conditions must be met:

• Items must be in the same condition as received — unused, unworn, and undamaged.
• All original packaging, tags, and labels must be intact.
• A valid receipt or proof of purchase is required.

Please note:
Certain items may be exempt from return for hygiene or safety reasons (e.g., used tools, custom orders, or clearance items).

How to Start a Return

To initiate a return, please contact our customer support team at
📧 contact@newcrossdiy.co.uk

Our team is here to help ensure your return process is smooth and straightforward.