FAQ's

Why choose New Cross DIY?

At New Cross DIY, we’re committed to providing high-quality tools, hardware, and DIY products at prices that are more affordable than many leading brands.
Our focus is on innovation, reliability, and durability—offering products designed to meet your needs and exceed your expectations, whether you’re a professional tradesperson or a DIY enthusiast.

When will I receive my order?

We dispatch all orders through trusted courier partners to ensure fast and secure delivery.
Most orders arrive within 1–3 business days after dispatch.
Please note that delivery times may vary slightly due to public holidays, courier delays, or other unforeseen circumstances.
You will receive a tracking link via email once your order is shipped.

How can I provide feedback or report an issue with a product?

We value your feedback and are here to help with any concerns about your purchase.
If you experience any issues or would like to share your thoughts, please contact our friendly support team:

Phone: +44 20 3092 3123
Email: contact@newcrossdiy.co.uk

All purchases are protected by our 30-day return and exchange policy, so don’t hesitate to reach out for assistance or product support.

What are your customer support hours?

Our customer support team is available:
Monday to Saturday, 10:00 AM – 6:00 PM

If you contact us outside of these hours, please leave a message or send us an email, and we’ll get back to you as soon as we’re back online.