Privacy Policy

This Privacy Policy explains how New Cross DIY (“Company,” “we,” “us,” or “our”) collects, uses, and protects your information when you use our services. It also outlines your privacy rights and how applicable laws safeguard your data.

By accessing or using our website and services, you agree to the collection and use of your information as described in this Privacy Policy.

1. Interpretation and Definitions

Interpretation

Capitalized words in this policy have the meanings defined below. These definitions apply whether used in singular or plural form.

Definitions

  • Account: A unique profile created for you to access our services.
  • Company: Refers to New Cross DIY.
  • Cookies: Small files stored on your device containing data related to your activity on our website.
  • Country: United Kingdom.
  • Device: Any internet-connected device (e.g., smartphone, tablet, laptop, or desktop computer) used to access our services.
  • Personal Data: Any information that can identify an individual, either directly or indirectly.
  • Service: The New Cross DIY website and any associated online services.
  • Service Provider: Any third-party entity that assists us in operating, improving, or supporting our services.
  • Usage Data: Information automatically collected when you use our website (e.g., IP address, browser type, pages visited, and time spent).
  • Website: Refers to New Cross DIY, accessible at https://www.newcrossdiy.co.uk

2. Information We Collect

2.1 Personal Data

When you use our services, we may collect information that identifies you, such as:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (processed securely via third-party payment providers)

2.2 Usage Data

Usage Data is collected automatically when using the website and may include:

  • Device IP address
  • Browser type and version
  • Pages visited and time spent
  • Date and time of access
  • Diagnostic, performance, and crash data
  • Approximate location data (if enabled on your device)

3. Cookies and Tracking Technologies

New Cross DIY uses cookies and similar tracking technologies (e.g., web beacons, tags, and scripts) to analyze website traffic, improve functionality, and personalize your experience.

Types of Cookies We Use:

  • Necessary Cookies (Session): Required for core website functionality and security.
  • Preference Cookies (Persistent): Remember your settings and preferences.
  • Analytics Cookies (Persistent): Help us understand how visitors interact with our site to improve performance.
  • Advertising Cookies: Used to deliver relevant marketing messages (only with your consent).

You can disable cookies in your browser settings, but please note that some parts of the site may not function properly without them.

4. How We Use Your Personal Data

We may use your personal data to:

  • Operate, maintain, and improve our website and services
  • Manage your account and process orders
  • Communicate with you about updates, promotions, or customer service matters
  • Send marketing materials (only if you’ve opted in)
  • Fulfill contractual and legal obligations
  • Analyze user behavior and improve our offerings
  • Detect and prevent fraud or technical issues
  • Facilitate business transactions (e.g., mergers or acquisitions)

5. Sharing Your Personal Data

We may share your data in the following circumstances:

  • With Service Providers: To help us operate our business (e.g., payment processors, delivery companies, analytics providers).
  • During Business Transfers: In the event of a merger, acquisition, or sale of assets.
  • With Affiliates: Who must also comply with this Privacy Policy.
  • With Business Partners: For promotions or offers (only with your consent).
  • With Other Users: If you voluntarily post public content (e.g., product reviews).
  • With Your Consent: For any other purpose disclosed at the time of collection.

6. Data Retention

We retain your personal data only as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal or regulatory obligations
  • Resolve disputes and enforce our agreements

Usage Data may be stored for a longer period to enhance site performance and security.

7. International Data Transfers

Your information may be processed and stored outside your home country.
We take all reasonable steps to ensure that your data receives adequate protection, in accordance with this Privacy Policy and applicable data protection laws (including the UK GDPR).

8. Your Data Rights

Under data protection laws, you have the right to:

  • Access the personal data we hold about you
  • Request correction or updating of inaccurate data
  • Request deletion of your personal data (“right to be forgotten”)
  • Withdraw consent for processing where applicable
  • Request restriction or portability of your data
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

You may exercise these rights by contacting us directly. We may require identity verification before fulfilling your request.

9. Disclosure of Your Information

9.1 Business Transfers

In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the transaction.

9.2 Legal Requirements

We may disclose your personal data when necessary to:

  • Comply with a legal obligation
  • Protect or defend the rights or property of New Cross DIY
  • Prevent or investigate fraud or other unlawful activities
  • Ensure the safety of users or the public
  • Respond to valid legal claims or government requests

10. Data Security

We implement appropriate technical and organizational measures to safeguard your personal data.
However, please note that no method of internet transmission or electronic storage is completely secure, and absolute security cannot be guaranteed.

11. Third-Party Services

Our website may integrate with third-party services that collect and process data independently under their own privacy policies.
Examples include:

  • Google Analytics (website analytics)
  • Google Places API (location-based services)

For more details, please review Google’s Privacy Policy

12. Children’s Privacy

Our services are not directed toward children under the age of 13.
We do not knowingly collect personal data from minors.
If you believe your child has provided us with personal information, please contact us immediately, and we will remove the data as soon as possible.

13. External Links

Our website may contain links to third-party websites that are not operated by New Cross DIY.
We are not responsible for the content, security, or privacy practices of these external sites.
We encourage you to review their privacy policies before sharing any personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any significant changes will be communicated via email or a prominent notice on our website.
Updated versions will take effect immediately upon posting.

15. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

New Cross DIY
Address: 476 Holloway Rd, London N7 6HT
Phone: +44 20 3092 3123
Email: contact@newcrossdiy.co.uk